Report a Lost or
Stolen Card
If you lose or misplace your Direct Express® card, follow these steps to protect your money and get a replacement. Please use the customer support info that matches the type of card you have.
Report a Lost or
Fifth Third Cardholders
If you have a Fifth Third card, you'll find this text on the back
To temporarily put a hold on your card, online or in the app, and activate the "Lock Card" feature.
If you think your card is permanently lost or stolen, call us immediately. We'll deactivate your missing card and send you a new replacement card. Fees may apply. Please refer to your Cardholder Agreement for more information.
Primary1-833-347-9777
International1-678-256-8700
If you have a Fifth Third card, you'll find this text on the back
Comerica Cardholders
If you have a Comerica card, you'll find this logo on the front
To temporarily put a hold on your card, online or in the app, and activate the "Lock Card" feature.
If you think your card is permanently lost or stolen, call us immediately. We'll deactivate your missing card and send you a new replacement card. Fees may apply. Please refer to your Cardholder Agreement for more information.
Primary1-888-741-1115
International1-765-778-6290
If you have a Comerica card, you'll find this logo on the front
FAQs
Once a card is reported as lost or stolen, your replacement card will arrive by standard mail within 7 to 10 days.
Yes. Tell us right away if you think your card or PIN has been lost or stolen. If you contact us within two business days, you can lose no more than $50 if someone uses your card or PIN without your permission. If you do not tell us within two business days, and we can show that we could have stopped the unauthorized use if you had told us sooner, you could lose up to $500.Also, check your transaction history. If you see any charges or transfers you did not make, tell us right away. If you do not report the problem within 120 days after the incorrect transfer was added or taken from your card account, you may not get your money back if we can prove we could have stopped the loss. If you had a good reason for the delay-such as a long trip, a hospital stay, or a serious illness-we will extend the time limits.
If you think your card or PIN has been lost or stolen, call us immediately. We'll deactivate your missing card and send you a replacement. Visit our Lost or Stolen Card page for more information.